Frequently Asked Questions
Everything you need to know about your Lost Enterprises order.
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international orders may take 10-14 business days depending on the destination.
How do I initiate a return or exchange?
We offer a 30-day return policy for all unworn items with original tags. Simply visit our online portal to generate a return shipping label and drop your package at any authorized carrier location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How do I know which size to choose?
Every product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable, relaxed fit characteristic of our brand.
Are your materials sustainably sourced?
Yes, Lost Enterprises is committed to ethical fashion. We use organic cotton and recycled polyester in over 80% of our collections to reduce our environmental footprint.
Can I track my order in real-time?
Once your order ships, you will receive an email containing a tracking number and a link to our tracking page where you can monitor your package's journey to your doorstep.